Northern California Human Resources Association

Mastering Workplace Mediation (2-day program) (San Francisco)

Wednesday, February 20, 2013 (9:00 AM) - Thursday, February 21, 2013 (4:30 PM)

Seminar Details

Qualifies for 12 General Recertification Credits - Registration: General $656 (includes one-year NCHRA Membership) / NCHRA Members $489


As human resource managers, you deal with conflict every day — from personality conflicts between colleagues to disputes about performance, discipline, promotions, benefits and awards. Your ability to smoothly mediate and resolve workplace conflict proves vital to your success and plays a large part in how your peers perceive you. Through presentation and demonstration, and by using newly acquired skills during a simple workplace conflict roleplay, you will gain techniques to:
• Confidently identify when mediation is needed
• Clarify underlying interests of involved parties
• Generate solution-oriented options
• Create a climate for effective mediation that results in an agreeable resolution

About the Presenter

John Ford, President of John Ford & Associates, works with individuals and organizations to approach conflict with greater clarity and confidence. He is managing editor for, past president of the Association for Dispute Resolution of Northern California and an instructor for John F. Kennedy University.

Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.

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Northern California HR Association
Affiliate of SHRM (#47)
233 Sansome Street, Suite 508, San Francisco, CA 94104-2305
Phone: (415) 291-1992  |  Fax: (415) 291-0217  |  Email:

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